If you are facing issues while downloading Adobe Creative Cloud desktop app, try the steps in this article. Adobe Creative Cloud. Learn & Support Get Started User Guide Tutorials Free Trial. Learn how to download and install the Creative Cloud desktop app. Download your product from Adobe.com. Open the installer file that you downloaded from the Adobe website. Navigate to Set-up.exe inside the product folder. Double-click Set-up.exe to run it. Once the installer window opens, sign in with your Adobe ID and password if you are not already signed in. Download the free Adobe Scan app for iPhone and Android to have a PDF scanner in your pocket. Use the scanner app to scan documents, forms, receipts, and more.
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Learn how to download and install Creative Cloud apps (including the Creative Cloud desktop app). Follow these steps when downloading your apps for the first time or when downloading them on a new or an additional computer.
You can install your Creative Cloud apps on more than one computer. Learn more.
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- Sign in to creativecloud.adobe.com/apps, then click either Download or Install for the app you want to install.Looking for the Creative Cloud desktop app? It installs automatically with your first app. If you prefer, you can download it directly.
- Double-click the downloaded file to launch the installer.
- Follow the onscreen instructions to complete the installation.On successful installation, the Creative Cloud desktop app launches at the same time as your Creative Cloud app.
- To install more apps, click Install for the app in the Creative Cloud desktop app.
Most errors are associated with a code. To find instructions for your error code, see Fix errors installing Creative Cloud apps.
For connectivity issues, see Fix common connectivity issues.
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For instructions specific to macOS Catalina, see Creative Cloud desktop app installation stuck | macOS Catalina (10.15).
For other operating systems, see Creative Cloud app installation stuck.
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Sign out and then sign in to the Creative Cloud desktop app. If the issue still persists, see Stop Creative Cloud from showing trial mode after purchase.
Deactivation disconnects your apps from a specific computer, and lets you run them on another computer. You can sign out (or deactivate) using your Adobe accounts page.
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If you receive an 'Activation limit reached' or 'Sign-in failed' error, see Creative Cloud 'Activation limit reached' or 'Sign-in failed' error.